Information, Advice & Guidance About Adult Learning

Knowsley Family and Community Education (FACE), a service within Knowsley Metropolitan Borough Council, provides learning for individuals, employers and communities, and works in partnership with external organisations and other services across the Council.

Knowsley FACE has achieved Matrix Standard, the international quality standard for organisations that deliver information, advice and/or guidance.  The Matrix Standard is the Department for Education’s (DfE) standard for ensuring the quality of the delivery of information, advice and guidance.

  • Are you thinking about starting a course?
  • Are you thinking about a promotion at work, a new job or becoming a volunteer?
  • Do you need to gain qualifications?
  • Are you an employer looking to upskill your workforce?
  • Not sure what to do next?

Knowsley Family and Community Education (FACE) can help you improve your skills, gain qualifications and improve your employment prospects. We are committed to providing high quality Information, Advice and Guidance to all individuals to allow them to make informed choices about learning, volunteering and careers.

We offer impartial advice to support individuals with action planning and next steps. We help individuals to achieve their goals by ensuring they are on the right course, at the right time and with the appropriate support.

You can speak to a fully trained Information, Advice and Guidance (IAG) officer if you have any questions:

Michelle Daly
Lead Education Officer
07810 053971

Learner Guide

Find out who to talk to, what they can help with, and how this helps you

When and who to talk to;

FACE Team member

What we can help you with;

Know about the courses available, find our web pages and information on social media

Signposting to correct course and possible progression routes

Knowledge of internal and external progression

How this helps you;

You know you are on the right course at the start and are more likely to stay and succeed.

If you are not on the right course, you will be redirected. You can start to think about what this course might lead to.

When and who to talk to;

Your Tutor

What we can help you with;

Tutors get to know your aspirations and ambitions. These are recorded in your Learning Journal and will be reviewed and discussed regularly.

Individual and group discussions about progression.

Help you to decide your next steps.

How this helps you;

Opportunities to discuss progression opportunities throughout your course.

Explore your options whilst still on your course.

Ask for specialist advice and guidance.

When and who to talk to;

Information Advice and Guidance (IAG) staff

What we can help you with;

They offer 1:1 guidance and support in careers guidance

How this helps you;

Specialist guidance to help you decide what’s next for you.

It’s free and you can use it anytime whether you are on a course or not.

Which course is right for me?

If you are not sure which course is right for you, have a chat with an IAG Officer.  They will give details of what is available, discuss your long-term goals and help you to take the right steps to achieve them.

For more information email: