Knowsley FACE



Policy: Safeguarding
Date created: July 2020
Date to be renewed: September 2021
Date reviewed: 24 February 2021
Reviewed by: Alex Horrocks / Vicki Clements / Angie Kitching
Date to be renewed: February 2022




The purpose of this policy is:

  • to ensure that the learning environments in which Knowsley Family and Community Education courses and learning activities take place are as safe as possible for children and vulnerable adults.
  • to help identify children and vulnerable adults who are suffering or likely to suffer significant harm, and taking appropriate action with the aim of making sure they are kept safe, both at home and in the education setting.


The policy sets out the procedures for staff in relation to safeguarding and promoting the welfare of children / young people and vulnerable adults, and provides guidance for dealing with Child Protection, the protection of vulnerable adults and Safer Recruitment. It is the responsibility of all staff who are involved in the delivery of adult education and family learning provision through Knowsley Family and Community Education Service and Flourish FE to read and familiarise themselves with this policy and its procedures.


It is subject to and consistent with KMBC’s overarching policies and procedures on safeguarding children and vulnerable adults. In particular:


  • Keeping children safe in Education guidance for schools and Colleges (January 2021)
  • Working together to safeguard children statutory guidance, March 2018


These documents are available on


  • Knowsley Safeguarding Adults Policy
  • Knowsley Safeguarding Adults Procedures


Staff who are KMBC employees are also advised to read Knowsley’s Whistle blowing Policy.  This can be found on the Council’s intranet (Bertha) – Human Resources Policy & Procedure).





Safeguarding children and young people


For the purpose of this policy and procedure:


Safeguarding and promoting the welfare of children is defined as:

  • Protecting children from maltreatment
  • Preventing impairment of children’s health or development
  • Ensuring that children are growing up in circumstances consistent with the provision of safe and effective care and undertaking the role so as to enable those children to have optimum life chances and to enter adulthood successfully.


Safeguarding vulnerable adults


A vulnerable adult is defined as:

Someone who is aged 18 or over and

  • is unable to protect him or herself against significant harm or exploitation; and
  • is or may be in need of community care services by reason of mental or other disability, increasing frailty or illness, alcohol or drug dependency, or
  • is or may be unable to take care of him or herself (includes alcohol or drug dependency)


Categories of Abuse:


In line with WT 2018 and KCSiE 2021, there are only 4 categories of abuse, Physical; Emotional; Sexual and Neglect. The additional types of harm and abuse identified below are always categorised under one of these 4 headings. KCSiE refers to additional and specified types of harm as ‘additional safeguarding concerns’.


  • Physical abuse
  • Sexual Abuse
  • Psychological & Emotional abuse
  • FGM
  • Prevent/Radicalisation/Extremism
  • Hate Crime
  • Financial or material abuse
  • Neglect and acts of omission

Abuse of a vulnerable adult include:

  • Hitting, slapping and pushing.
  • Shouting or swearing, humiliating, ignoring or harassing.
  • Unwanted touching, kissing and sexual intercourse.
  • Money or property taken without consent or under pressure.
  • Not being cared for properly or denied privacy, choice or social contact.
  • Treating a person in a way that does not respect their needs including race, culture and ethnic background, age, sex, religion, disability and sexuality.



Knowsley FACE seeks to ensure its programmes are planned in response to learner demand and need.  Through engaging adults into learning, we are able to deliver our vision, mission and objectives (revised July 2018):


Vision:         Learning for Life

Mission:       FACE supports individuals to engage in the widest range of learning opportunities to improve confidence, raise self-esteem, enable personal, creative and social development, support with the challenges of modern life, reduce social isolation and improve employability, skills and health.  FACE encourages individuals to be aware of and achieve their own potential in order to progress successfully in learning, work, health and life.


Knowsley Family And Community Education (Knowsley FACE) is committed to ensuring that all individuals have the opportunity to engage in learning in safe and secure environments and achieve their potential. As part of this commitment, the service recognises that:


  • Everyone who comes into contact with children and families has a duty to safeguard and promote the welfare of children.


  • Everyone has a duty to ensure that vulnerable adults are safe and secure and free from harm or abuse.


Knowsley FACE is therefore fully committed to acting in accordance with the policies and procedures of:


Knowsley Safeguarding Children’s Partnership

Knowsley Safeguarding Adults Board


All organisations and agencies contracted to provide services for Knowsley FACE have also endorsed the recommendations of this policy/procedures and are fully committed to acting in accordance with them.


Knowsley FACE does not tolerate any form of behavior, by either learners or staff that could constitute harassment, bullying or discrimination. In addition to this policy/procedures, Knowsley FACE has comprehensive procedures to prevent and, if necessary to deal with harassment, bullying or discrimination.


Designated Safeguarding Leads (DSL’s) for Knowsley FACE :


There are a number of DSLs who you can speak to if you have any concerns or wish to report an incident; these are:


Name Position Contact Number
Gill Downey

(Family Learning)

Family Learning Co-ordinator Office:  ( 0151 443 4503

Mobile: ( 07717 727 592

Alex Horrocks

(Adult Education)


Senior Mental Health Practitioner. Strategic Health and Education Manager – FACE Forward Recovery Project Office:  ( 0151 443 5400

Mobile: ( 07717 301 356

Vicky Bolster

(Flourish FE)


Section Lead High Needs Provision Office:  ( 0151 443 2945

Mobile: ( 07920 500 984






Staff who are concerned about the safety or welfare of a child or vulnerable adult should ALWAYS:

  • Seek appropriate advice and support, preferably from the Designated Safeguarding Lead (DSL) (see above).
  • Discuss concerns with one of the DSLs; in any case this should always occur within 24 hours.
  • Record concerns and actions
  • See Flowchart (Appendix 1) which offers clear guidance in respect of the referral process.
  • In line with KCSiE guidance, members of staff should also be aware of how to make a referral into Children’s Social Care/Multi Agency Safeguarding Hub. Alongside a referral into CSC/MASH a call to the police should be made if necessary.


Staff should NEVER:


  • Do Nothing
  • Make assumptions about the actions of another professional or agency
  • Fail to discuss concerns with one of the designated officers (within 24 hours)
  • Attempt to resolve the matter themselves.


Children or adults making disclosures of abuse or disclosing concerns:


If a child, young person or adult makes a disclosure to a member of staff they should:-


  • stay calm and try not to show shock
  • listen carefully rather than question directly
  • be sympathetic
  • be aware of the possibility that medical evidence might be needed
  • advise the child/young person or adult that you are treating this information seriously
  • assure them that what has happened is not their fault
  • make sure that they are no longer at imminent risk of further abuse – if so then consider informing emergency services (ie Police – detailed in KCSiE)
  • Make a record of the disclosure including details such as dates, times and as far as possible recording the exact words used by the child or vulnerable adult.


If a child, young person or adult makes a disclosure to a member of staff or volunteer they should NOT:-


  • press for more details
  • stop someone who is freely recalling significant events as they may not tell you again
  • promise to keep secrets: explain that the information will be kept confidential, i.e. information will only be passed to those people who have a ‘need to know’
  • make promises that you cannot keep (such as ‘This will not happen to you again’)
  • contact the alleged abuser
  • be judgemental (e.g. why didn’t you run away)
  • pass on information to anyone who doesn’t have a ‘need to know’ i.e. do not gossip.


N.B.  Where there are concerns that a child or vulnerable adult is, or may be at risk of abuse or neglect, the needs of the child or vulnerable adult must ALWAYS come first. The priority will ALWAYS be to safeguard the child or vulnerable adult.


If a member of staff has concerns, suspicions or receives a disclosure of abuse concerning a child:

(See Knowsley Safeguarding Children Partnership Policy/Procedures)


  • The Designated Safeguarding Leads (see above) are the key individuals to whom ALL concerns, suspicions or disclosures of abuse MUST be reported. One of the DSLs will always be available for support and guidance.  Any information regarding concerns, suspicions or disclosures of abuse MUST be shared with a DSL within 24 hours.


In addition:


If the disclosure concerns a child in the school at which the learning activity is taking place:


Concerns, suspicions or disclosures of abuse must be reported to the Knowsley FACE Family Learning Designated Safeguarding Lead (contact details on page 4), AND ALSO to the safeguarding lead at the school within 24 hours. The Knowsley FACE Family Learning DSL will then contact the safeguarding lead at the school to discuss the disclosure/concern.


If the concern, suspicion or disclosure of abuse has been raised by a member of staff of an organisation that is contracted to deliver FACE provision:


Concerns, suspicions or disclosures of abuse must be reported to the Knowsley FACE DSL within 24 hours AND ALSO to the safeguarding lead at the member of staff’s employer organisation. The Knowsley FACE DSL will then contact the safeguarding lead at the employer organisation to verify that Knowsley FACE are dealing with the disclosure/concern.


  • The DSL will discuss with the member of staff and consult with the Named Senior Manager for DCFS to decide whether further action is necessary.


  • Where further action is deemed to be necessary, the DSL will submit a referral request via Bertha (as shown in Appendix 1) Children’s Social Care for further advice/consultation.


  • If a referral is made to Children’s Social Care and the child concerned already has a social worker, then the child’s social worker, the team manager or a team colleague will be the point of contact for the DSL.


  • All referrals should be made to the MASH front door 0151 443 2600


If a member of staff has concerns, suspicions or receives a disclosure of abuse concerning a vulnerable adult:

(See Knowsley Safeguarding Adults Board, Safeguarding Policy/Procedures)

  • The Designated Safeguarding Leads (see above) are the key individuals to whom ALL concerns, suspicions or disclosures of abuse MUST be reported. One of the DSLs will always be available for support and guidance.  Any information regarding concerns, suspicions or disclosures of abuse MUST be shared with a DSL within 24 hours.


  • The DSL will discuss with the member of staff and consult with the Named Senior Manager for DCFS to decide whether further action is necessary.


  • Where further action is deemed to be necessary, the DSL will then contact the appropriate Safeguarding Adults Incident Management Officer (IMO) for further advice/consultation.


  • All referrals should be made to the MASH front door 0151 443 2600





Safeguarding Adults Incident Management Officer:


Knowsley Access Team 0151 443 2600

Adults with learning disabilities 0151 443 4818

Adults with mental health problems Knowsley Assessment Team

(24 Hour mental health Support) 0151 676 5263

Adults with physical disabilities or sensory impairments 0151 443 4335

Adults – substance misuse/blood borne virus 0151 443 5626


(Change, Grow, Live) Drug and Alcohol services  0151 546 9557 (Kirkby)

0151 482 6291 (Huyton)




If any member of staff becomes aware of a child protection concern where immediate or risk of significant harm is suspected they should contact Children’s Social Care Emergency Duty Team (EDT) on 07659 590081. They should record their concerns and actions and refer to the DSL as soon as possible.


If the concern is about a vulnerable adult, they should contact the Emergency Duty Team on 07659 590081, record their concerns and refer to the DSL as soon as possible.




Action will be taken under this heading if an allegation has been made against a member of staff.  FACE DSL/Staff will be directed to report in line with the Model Allegations Management Policy for Knowsley Schools and Education Settings, September 2020.


It is acknowledged that the majority of adults who work with children and vulnerable adults act in a professional manner and are committed to providing a safe and supportive environment which promotes the welfare of children. ‘Working together to Safeguard Children’ (2006) provides detailed guidance on the procedure for handling allegations against people who work with children.


ALL allegations against KMBC staff MUST be reported to:


  • The Designated Safeguarding Lead (DSL), who will inform the Named Senior Manager for KNOWSLEY DCFS (see below).
  • The Named Senior Manager for DCFS will then contact the Local Authority Designated Officer (LADO)


Where an allegation is made against the Designated Safeguarding Lead:


  • The member of staff responding to an allegation / making an allegation will inform the Named Senior Manager for Knowsley DCFS. It will then be the responsibility of the Named Senior Manager for DCFS to contact the LADO.


An accurate written record and chronology including the nature of concern, time, date, reporting of it and ALL contemporaneous records and follow up action points MUST be provided to the DSL who will share this information with the Named Senior Manager for DCFS.  In cases where an allegation is made against the DSL, the records will be provided to the Named Senior Manager for DCFS by the person responding to the allegation.


Named Senior Manager for DCFS Angie Kitching

(Head of Adult & Community Education)

(  0151 443 2065

(  07500 765 018



In addition:


  • If an allegation is made against a member of staff who is not employed by KMBC (ie someone who is employed by a non-KMBC organisation or agency that is contracted to provide services for Knowsley FACE) the allegations MUST be reported to:


The appropriate Designated Safeguarding Lead (DSL) for Knowsley FACE (see above).


The DSL will then contact the Named Senior Manager for DCFS AND the employer agency or organisation.





The Knowsley FACE and Knowsley Family Learning Service risk assessments include sections on safeguarding which must be completed before a course(s)/training activity commence at the venue.




The Knowsley FACE and Knowsley Family Learning Service ‘Learner Handbooks’ include information and guidance on safeguarding for learners. All learners receive a ‘Learner Handbook’ at the beginning of their course and attention must be drawn to the section on safeguarding as part of the induction session.



Knowsley FACE works in partnership with a number of providers who are not part of KMBC to deliver learning provision.  All providers must agree to adhere to Knowsley FACE and KMBC’s Safeguarding Policies and Procedures. All staff must have valid DBS checks on record and available for audit.

Knowsley FACE will ensure that all partner agencies will have due regard for GDPR.




All information about adults and children held by Knowsley FACE must be held confidentially and should not normally be disclosed without the consent of the adult or the child’s parent/carer.  However, professionals should be clear that they have a professional duty to share information with appropriate agencies wherever they believe that a child or vulnerable adult is suffering or likely to suffer significant harm.  Knowsley FACE will ensure that all partner agencies will have due regard for GDPR.




The internet provides enormous opportunity to enhance the learner’s learning experience.  The internet offers endless supplies of additional learning resources available for tutors to enrich their delivery.  Whilst the service encourages staff, tutors and learners to make full use of this readily available resource to improve service delivery, it should be remembered that correct use of the internet should be maintained at all times.


Some useful tips to keep you safe


  • Never share passwords with friends or colleagues
  • Never share personal details over the internet unless you are sure if is safe to do so
  • Always respect others – be careful what you say online an what images you share with others
  • Think before you send – whatever message you send can be made public very quickly and may stay online indefinitely
  • Facebook/Twitter/Instagram – staff should not use these sites via KMBC PCs.  Tutors and staff should be mindful of allowing learners access to their personal social network accounts.  The service has developed its own Facebook page and learners should be directed to this
  • When emailing learners always select the ‘bcc’ option to avoid sharing learners’ email addresses without their consent.




DefinitionSexting is when someone shares sexual, naked or semi-naked images or videos of themselves or others, or sends sexually explicit messages. They can be sent using mobiles, tablets, smartphones, laptops – any device that allows you to share media and messages ( )


As part of its commitment to Safeguarding, the Service strongly discourages staff, learners and service users from engaging in sexting. It should be clearly understood that anyone engaging in sexting particularly with individuals aged 18 and under will be committing a criminal offence.  Any disclosure around sexting should be reported to the service’s relevant Designated Safeguarding Lead.




The Modern Slavery Act 2015 (‘the Act’) requires organisations in the UK to publish a statement each year, setting out the action they have taken to ensure that their business and supply chains are slavery free.


Modern slavery is a crime and a violation of fundamental human rights.  It takes a variety of forms, such as slavery, servitude, forced and compulsory labour and human trafficking.


Knowsley FACE is committed to preventing acts of modern slavery and human trafficking from occurring within its services.  The Service will also ensure this same commitment from its suppliers and other partner agencies involved in the delivery of adult education.


The Service will undertake appropriate financial and due diligence checks when considering taking on new suppliers/partner providers and regularly review its existing suppliers/partner providers to ensure they meet their regulatory obligations.


The Service will ensure that all staff and service users are made aware of The Act and their requested compliance with its rules and procedures as well as identifying the appropriate Lead Officers for all matters regarding issues of Modern Slavery.


The Service will encourage all its staff, service users and partner agencies to report any concerns relating to the direct activities, or those of partner agencies to the Designated Safeguarding Lead(s).




County Lines‘ is a term used when drug gangs from big cities expand their operations to smaller towns, often using violence to drive out local dealers and exploiting children and vulnerable people to sell drugs. These dealers will use dedicated mobile phone lines, known as ‘deal lines‘, to take orders from drug users  .(national crime agency)


For further information please refer to the service’s County Lines Policy.




In recent years there have been in excess of 1745 knife/weapons confiscated from young people in educational environments.  As well as being illegal to carry knives/weapons, Knife crime has a huge impact on children and the communities in which they live – this is a national situation.

Under no circumstances should learners carry knives or other offensive weapons on and around any Knowsley FACE education premises; this includes New Hutte Neighbourhood Centre and all outreach centres.

Any learner found to be in possession of a knife/weapon will be excluded with immediate effect.


For further information please refer to the service’s Knife/Weapons Policy.






Substance Misuse – drinking alcohol, taking drugs or a substance, either intermittently or continuously, such that it adversely interferes with an individual’s health, work performance or conduct or affects the work performance and/or safety of themselves and/or others


Substances – includes prescription medicines where the prescription medicines have not been prescribed for the person possessing or using them and / or such prescription medicines which are not taken in accordance with a doctor’s direction.  This includes any substance (other than alcohol) that produces physical, mental, emotional or behavioural changes in the user.


Controlled Drug – includes all chemical substances or drugs listed in any controlled drugs acts or regulations applicable under the law.


Knowsley FACE is committed to providing a safe and healthy learning environment for all staff and learners.  All reasonable steps/actions will be taken to reduce or eliminate the risk of harm or incidents arising due to an individual’s alcohol or drug/substance abuse.


No staff member or learner should report to work/lesson while under the influence of substances or alcohol.  The Service does not consider it appropriate for staff/learners to be impaired by alcohol and/or substances during their conduct as a staff member or as a learner; and in these circumstances this could lead to a disciplinary action/exclusion from learning.


For further information please refer to the service’s Alcohol, Drug and Substance Misuse Policy.




Staff and tutors working with young people and vulnerable adults are considered to be in a position of trust, as a consequence of their knowledge, position and/or the authority invested in their role.


This means that adults should not:


  • Use their position to gain access to information for their own or other’s advantage
  • Use their potion to intimidate, bully, humiliate, threaten, coerce or undermine young people/vulnerable adults
  • Use their status and standing to form or promote relationships which are of a sexual nature or may become so.


This means that adults should:


  • Ensure that an unequal balance of power is not used for personal advantage or gratification
  • Maintain appropriate professional boundaries and avoid behaviour which may be misinterpreted by others
  • Report or record any incident where their behaviour may be misinterpreted with the DSL




Knowsley Family and Community Education Service, in line with Council Policy, abides by Knowsley Safeguarding Board Safer Recruitment Standards.  Therefore, all Knowsley FACE teaching staff are required to have an enhanced DBS (Disclosure and Barring Service) before commencing any teaching commitments.  All other staff will undergo a standard DBS check this is in line with Ofsted/Police guidance.  All DBS checks will be renewed in accordance with Council procedure. Enhanced DBS will include working with children and an adults barred list check for those staff working in regulated activity as referenced in KCSiE.


Knowsley FACE Nominated Safeguarding Officers have attended Safer Recruitment training through KMBC. All personnel on recruitment panels for posts within Knowsley FACE will have attended safer recruitment training. All adverts for Knowsley FACE posts include a statement on the commitment of KMBC and of Knowsley FACE to Safeguarding. Each Job Description clearly states the responsibility of the post holder to safeguard children/vulnerable adults. All candidates must supply full employment histories; where candidates invited to interview have not provided full employment histories questions will be asked at interview to establish what they were doing during all gaps




In July 2015, a legal duty came into force requiring that ‘specified authorities’, including schools and further education colleges (‘colleges‘), show ‘due regard to the need to prevent people from being drawn into terrorism’ – popularly referred to as the ‘Prevent duty


Knowsley FACE has adopted the Prevent Duty in accordance with legislative requirements. The aim of this Prevent Statement is to provide and maintain a safe, healthy and supportive learning and working environment for our learners, staff and visitors. We recognise that extremism and exposure to extremist materials and influences can lead to poor outcomes for learners. We further recognise that if we fail to challenge extremist views, we are failing to protect our learners from potential harm. As with all matters of safeguarding; any concerns around Prevent should be reported immediately to the service’s Nominated Safeguarding Officer(s).  Such disclosure will be addressed as a safeguarding concern and dealt with in accordance with guidance from the National Office of Counter-Terrorism.




All staff who deliver adult education or family learning provision through Knowsley FACE will be expected to undertake safeguarding / Prevent training applicable to their job role annually.


Knowsley FACE offers a comprehensive programme of training, including KMBC safeguarding / Prevent courses and on-line training and national safeguarding training. Safeguarding/Prevent updates and information will also be provided to all staff through team meetings, staff briefing sessions and the provision of information to staff.  As a minimum, all staff will undertake the following online modules every 3 years:


Knowsley FACE staff:


Knowsley FACE staff will be enable to access an appropriate programme of training through KMBC and Knowsley FACE, which will be identified and prioritised through the PRD process.  Specific training will include Prevent/Chanel (online training), Fundamental British Values and GDPR.


Knowsley Safeguarding Children Board can be contacted via:

Telephone:  0151 443 4311




The service will –


  • reinforce existing safeguarding procedures by providing appropriate training and know how to keep safe online. – including online grooming, online extremism, and how to use online learning tools safely.
  • support learner’s wellbeing by identifying and helping learners at risk prior to, during and after lockdown and keep regular contact
  • perform individual risk assessments in the form of PHQ9, GAD7 and WEMWBS to support particularly vulnerable learners
  • provide additional support and guidance on being vigilant when teaching online- more difficult to identify signs of neglect or abuse when working online
  • work well with external safeguarding agencies and employers
  • work in close partnership with external agencies such as foodbanks and mental health support groups to provide learners with wrap around support. All tutors will be armed with a full list of agencies and provided training in Mental Health First Aid
  • provide additional safety measures to allow safe return to the classroom
  • provide access to a wide range of information to support mental health and well-being
  • 24-hour access to report any concerns – telephone, email, online application



Knowsley Council COVID support line – Freephone 0800 073 0043


Remote learning guidanceCoronavirus (COVID-19) – staying safe online – GOV.UK (

Department for Education (DfE) (2020) Safeguarding and remote education during coronavirus (COVID-19).

Coronavirus briefing: safeguarding guidance and information for schools (





Appendix 1:  Reporting process (flowchart)